New & Authentic Guarantee Plan

This guarantee plan ensures every product is brand new and 100% genuine, providing complete peace of mind. Should any issue be found, our transparent compensation plan outlines specific remedies. Verify your product through our simple authentication process to activate this protection and review the coverage details below.

1. DJI USA Authenticity Guarantee Plan Coverage

Coverage Scope Scenario Covered
Sealed & Unused Condition The product shows evidence of prior activation, usage, missing original accessories, or damaged/tampered packaging. This includes but is not limited to: pre-activated warranty, signs of wear, or missing manufacturer seals. Yes, 3x Selling Price Compensation
Product fails official authentication through DJI verification channels or is confirmed counterfeit. Yes, 5x Selling Price Compensation

2.DJI USA Authenticity Verification Guide

To verify your product's authenticity and activate your protection plan, please follow these simple steps through our Verification Center:

1. Go to the official DJI website: service.dji.com/device/search?lang=en&re=us

2. Locate and enter your product's Serial Number (SN)

3. Submit to verify authenticity and warranty status

4. Save or screenshot the verification results

Seel's Shipping Protection covers

In the event of loss, damage, or delay during package transit, compensation will be provided under this service. To facilitate a streamlined claims process, this guide outlines the detailed procedures for applying for shipping protection.
* The corresponding price insurance will be automatically selected based on the order amount and cannot be purchased separately.

1. Shipping Protection Coverage 

Coverage Scope

Scenario

Covered

Lost Packages

Logistics not delivered, no abnormality but not updated.

Yes.

Logistics delivery but the consumer says he has not received it.(relevant loss certificates need to be provided)

Yes.

Damaged Items

Items damaged to the point of being unusable — fractured, shattered, bent, or crushed

Yes.

Delayed Packages

Delay

Yes. $5/Order

2.  Shipping Protection Claims System

Filing a claim with Seel Protection Plan is easy!

Log in to Seel Resolution Center with the email address you used to place the order along with your Order ID/policy ID, follow the steps to submit, and we’ll process your claim!

3. Shipping Protection FAQs

1. Shipping Protection Service Coverage
Once you purchase the insurance, your products will be fully covered during the shipping process. Specific coverage includes, but is not limited to:

Lost Products: If your product is lost during shipping, you can file a claim in accordance with the insurance terms.

Damaged Products: If the product is damaged during shipping, the insurance will provide compensation.

Delayed Delivery: $5 compensation per order.

2. How to Purchase Shipping Protection
First, shop as usual and add the items you want to your cart. At checkout, select “Worry-Free Purchase” to receive comprehensive shipping protection.

3.Do I have to buy Seel Worry-Free Purchase?
Seel Worry-Free Purchase Protection is an optional add-on protection that can be selected during the checkout process, to cover intransit issues like theft, lost, or damaged packages. If you do not wish to buy this protection coverage, simply remove it from your cart.

4. Is there any time limit for issue reporting?

To qualify for the payout, you’ll need to follow the reporting time requirements:

● Loss (package not delivered per carrier) -- Within 90 days of order date.

● Damage or theft (package marked "delivered")--Within 7 days of the "delivered" status update.

● All other issues--Within 90 days of order date.

●Please note these timeframes may vary, always check your confirmation email for your specific timeframes.

5. Cancellation

If you purchased Worry-Free Delivery with your order, then Seel will send you a confirmation of your Worry-Free Delivery purchase via email. Worry-Free Delivery is not refundable unless the entire order is canceled.

Seel Product Protection Claims Guide

Seel Product Protection provides additional coverage for a product beyond its standard warranty, offering protection against product malfunctions or failure over prolonged usage, saving significant costs on repairs or replacements. Depending on the specific plan you chose, it may also cover accidental damage, which is usually not covered by the manufacturer’s warranty.

1. Product Protection Coverage

Coverage Limit of Indemnity Items Not Covered
Coverage Breakdown
For the avoidance of doubt, the below losses must be identified as covered on your order confirmation to be eligible for services as covered breakdowns 		Hardware failure Aggregate Limit: The purchase value of the protected item
  • Pre-existing damage that occurred prior to the effective date
  • Loss or Theft
  • Product failure covered during the manufacturer's warranty period
  • Damage caused by misuse or abuse
  • Consumable parts (ie., batteries, chargers and lightbulbs)
Inner machinery failure
Mechanical or electrical breakdown
Defects in materials and workmanship
Parts and labor
Wear and tear
Drops and spills
Cracked screens
Accidental damage from handling

2.  Product Protection Claims System

Log in to Seel Resolution Center with the email address you used to place the order along with your Order ID/policy ID, follow the steps to submit, and we’ll process your claim!

Seel Resolution Center：https://resolve.seel.com/

3.  Product Protection FAQs

1. How to Purchase Seel Product Protection Plan
Seel Product Protection plans are listed as offers on the product details page. They'll also be presented as options if eligible, and you’ll pay for the fees in your order payment.

2. Seel Product Protection Plan Cost
The cost of the protection plan varies depending on the product purchased and the coverage period. You will be able to view the cost during checkout.

3. Claims Process
If you experience an issue covered by the product protection plan, you can contact Seel Resolution Center. Seel’s claims specialist will guide you through the process. Merchant also provide assistance as needed.

4. Repair or Replace
It depends on the specifics of your plan. However, if you hold a repair plan and we are unable to rectify the issue, we will provide a replacement at no extra cost! How do I file a claim? Filing a claim with Seel Protection Plan is easy! Log in to Seel Resolution Center with the email address you used to place the order and your Order ID/policy ID, submit your claim request following our instructions, and we’ll have an expert to manually follow up with your case.

5. Returns and Exchanges
If you decide to return or exchange a product after purchasing the product protection plan, please notify us promptly. The product protection plan may be affected by the returns or exchanges, and specific conditions may apply. Please consult our customer service or click the link to the customer support on your confirmation email for assistance.

6. Cancellation
Protection plans will be refunded to you in full if your order is canceled prior to fulfillment. If you decide to return your product or cancel the plan, depending on the duration since your purchase, Seel will issue a pro-rata refund, minus any claims that have been paid out.

7. Disclaimer
The product protection plan’s coverage and services are provided by Seel and we act solely as an intermediary. We do not assume any responsibility for the quality or execution of the protection plan and services. Please read the protection plan’s terms and conditions carefully and confirm the scope of coverage.

8. Contact Information

For any inquiries regarding the product protection plan, please contact our customer service:

Email: service@djiusa.com

Email: support@seel.com

Thank you for your understanding and support. We hope you enjoy your shopping experience!