Protection Plan

New & Authentic Guarantee Plan

This guarantee plan ensures every product is brand new and 100% genuine, providing complete peace of mind. Should any issue be found, our transparent compensation plan outlines specific remedies. Verify your product through our simple authentication process to activate this protection and review the coverage details below.

1. DJIUSA Authenticity Guarantee Plan Coverage

Coverage Scope Scenario Covered
Sealed & Unused Condition The product shows evidence of prior activation, usage, missing original accessories, or damaged/tampered packaging. This includes but is not limited to: pre-activated warranty, signs of wear, or missing manufacturer seals. Yes, 3x Selling Price Compensation
Product fails official authentication through DJI verification channels or is confirmed counterfeit. Yes, 5x Selling Price Compensation

2.DJIUSA Authenticity Verification Guide

To verify your product's authenticity and activate your protection plan, please follow these simple steps through our Verification Center:

1. Go to the official DJI website: service.dji.com/device/search?lang=en&re=us

2. Locate and enter your product's Serial Number (SN)

3. Submit to verify authenticity and warranty status

4. Save or screenshot the verification results

Xcotton's Shipping Protection covers

In the event of loss, damage, or delay during package transit, compensation will be provided under this service. To facilitate a streamlined claims process, this guide outlines the detailed procedures for applying for shipping protection.

* The corresponding price insurance will be automatically selected based on the order amount and cannot be purchased separately.

1. Shipping Protection Coverage 

Coverage Scope

Scenario

Covered

Loss

Lost during transit

Yes.

Partially lost during transit

Yes.

Porch piracy incident

Yes.

Damage during transit

When the buyer receives an item with obvious breakage, cracks, bending (if the item is not bendable), crushing, etc., rendering it unusable

Yes.

The Logistics misdelivered the shipment to an incorrect address

Logistics provider delivery error (excluding errors caused by the consumer).

Yes.

Delay

Delay

Yes. $5/Order

2.  Shipping Protection Claims System

After purchasing Shipping Protection services, consumers can file claims for lost or damaged packages via the Xcotton Claims Center. There are two ways to log into the Claims Center as follows:

A.Direct link: Visit https://seller.xcottons.com/parcel#/parcel/parcel-login, enter Email and Shipping Protection ID.

B.Email Confirmation: After purchasing Shipping Protection Services, consumers will receive an email titled ‘Xcotton Shipping Protection Placed Successfully.’ Click the highlighted link in the email to access the Claims Center

For any claim-related inquiries, consumers may contact us at: support@xcottons.com

3. Shipping Protection FAQs

1. Shipping Protection Service Coverage

Once you purchase the insurance, your products will be fully covered during the shipping process. Specific coverage includes, but is not limited to:

Lost Products: If your product is lost during shipping, you can file a claim in accordance with the insurance terms.

Damaged Products: If the product is damaged during shipping, the insurance will provide compensation.

Other Unforeseen Circumstances: If the product is damaged or lost due to force majeure (e.g., traffic accidents), the insurance will handle the claims based on specific terms.

2. How to Purchase Shipping Protection

At checkout, you can choose to purchase Shipping Protection. If you select this option, the service fee will be automatically added to your total order amount. Please note that the Shipping Protection service is order-based and will cover only the products purchased in the order.

3. Shipping Protection Service and Claims Process

After purchasing the Shipping Protection service, you will receive the coverage details and Xcotton’s contact details, including the Shipping Protection service number, claims guide, and the claims process.

Contacting Xcotton: If your product is lost or damaged during shipping, please contact Xcotton immediately to initiate a claim. You can file a claim using the Shipping Protection service number and the provided contact details.

Claim Requirements: According to the service terms, you may need to provide relevant supporting documents, such as a proof from the shipping company, photos of the damaged product, etc. Please refer to Xcotton’s claims guide for specific requirements

4. Liability Statement

Responsibility for Purchasing Shipping Protrection: Once you purchase the Shipping Protection service, any risks related to product damage or loss during shipping will be covered by Xcotton. We will assist you by providing necessary information, but the claims process will be handled solely by Xcotton.

5. Insurance Terms and Exemption Clauses

Insurance Terms: The terms and conditions provided by Xcotton will apply to customers who purchase the Shipping Protection service. Please read the insurance terms carefully before purchasing to understand the coverage, claims process, and other relevant details.

Exemption Clauses: In certain situations (e.g., if incorrect delivery information is provided or if the product is intentionally damaged), Xcotton may not be liable for compensation. For detailed exemption clauses, please refer to the terms and policies provided by Xcotton.

6. Cancellation

If your order has not been shipped, please contact us to request a refund for the shipping protection.

If your order has already been shipped, the shipping protection cannot be canceled.

7. Special Reminders

Ensure Accurate Shipping Information: Please make sure that your shipping address, contact number, and other information are accurate when placing your order to ensure smooth delivery and avoid issues with claims due to incorrect information.

Check Your Products Promptly: After receiving your products, please inspect them immediately. If you find any damage or other issues, contact support@xcottons.com as soon as possible to start the claims process.

Xcotton Product Protection Claims Guide

 Product Protection includes coverage for Accidental Damage from Handling (ADH), giving you complete peace of mind. To ensure a smooth and efficient claims process, we have created this simple guide to help you file a claim.

1. Product Protection Coverage

Coverage Effective Time Unlimited Claims or One Limit of Indemnity
Covered Breakdown:
For the avoidance of doubt, the below losses must be identified as covered on Your Order Confirmation to be eligible for Services as Covered Breakdowns 		Mechanical/Electrical Failures: The Covered Product fails to perform as the manufacturer intended during normal usage due to structural or operational failure(s) caused by defects in materials or workmanship. begins after the Manufacturer's Warranty Expire Unlimited Aggregate Limit: The purchase value of the protected item
Accidental Damage from Handling (“ADH”): The Covered Product fails to perform as the manufacturer intended due to accidental damage from handling during normal usage, such as accidental drops or liquid spills or submersions. During the claims process, ADH coverage requires an explanation of where, when, and how the accidental damage occurred. Failure to provide this information may result in claim denial. begins on the Date of Purchase
Power Surge: The Covered Product fails to perform as the manufacturer intended during normal usage due to structural or operational failure(s) caused by a power surge. begins on the Date of Purchase

2.  Product Protection Claims System

After purchasing Product Protection Services, consumers can file claims for ADH via the Xcotton Claims Center.There are two ways to log into the Claims Center as follows:

a. Direct link: Visit https://sp.xcottons.com/parcel#/productProtection/protection-login, enter your email and Product Protection ID.

b. Email confirmation: After purchasing, consumers will receive an email titled “XCOTTON PRODUCT PROTECTION PLAN PURCHASE CONFIRMATION” → Click the highlighted link to access the Claims Center.

3.  Product Protection FAQs

1. Xcotton Product Protection Plan Coverage

Xcotton offer 2 Product Protection Plan : 1 year/2 years. Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use are covered from day one. The plan does not cover flying away.

2. Xcotton Product Protection Plan Cost

The cost of the protection plan varies depending on the product purchased and the coverage period. You will be able to view the cost during checkout.

3. Xcotton Product Protection Plan Enrollment and Activation

You may enroll in the plan together with the purchase of our products on the Merchant Official Website. Once the protection plan is purchased, you will receive a confirmation email advising details of the protection plan. The coverage period begins from the date you purchase the product.

4. Claims Process

If you experience an issue covered by the product protection plan, you can contact the resolution center through the link on your confirmation email. Follow the instructions on the link and Xcotton’s claims specialist will guide you through the process. Merchant also provide assistance as needed. 

Please note: The aggregate claim amount is limited to the original purchase price of your product.

5. Returns and Protection Plans

If you decide to return or exchange a product after purchasing the product protection plan, please notify us promptly. The product protection plan may be affected by the returns or exchanges, and specific conditions may apply. Please consult our customer service or click the link to the customer support on your confirmation email for assistance.

6. Disclaimer

The product protection plan’s coverage and services are provided by Xcotton (Partner with AIG) and we act solely as an intermediary. We do not assume any responsibility for the quality or execution of the protection plan and services. Please read the protection plan’s terms and conditions carefully and confirm the scope of coverage.

7. Contact Information

For any inquiries regarding the product protection plan, please contact our customer service:

Email: service@djiusa.com

Email: support@xcottons.com

Thank you for your understanding and support. We hope you enjoy your shopping experience!

8. Cancellation

Cancellation is allowed anytime.

Refunds depend on timing:

·Within 60 days of purchase:

No claims filed: Full refund (100% of the Product Protection plan price).

Claims filed: Refund = Product Protection plan price - paid claim amount(s).

·After 60 days of purchase:

Refund = [(Total coverage days - Days used) / Total coverage days] × Product Protection plan price -paid claim amount(s) (if any) - administrative fee (varies by state law, capped at $50 USD).